Frequently Asked Questions
Discover everything you need to know about our fine jewellery, bespoke services, and delivery.
What is the standard shipping timeframe for online orders?
We offer complimentary express shipping on all orders. Standard delivery typically takes 3-5 business days within Australia, while bespoke or resized pieces may require additional processing time.
Do you provide diamond certification for your engagement rings?
Yes, all Hardy Brothers diamonds are ethically sourced and accompanied by a grading report from internationally recognised laboratories such as the GIA or IGI, ensuring the highest quality standards.
What is your return and exchange policy?
We offer a 30-day return policy for most items purchased online, provided they are in original condition. Please note that custom-made, engraved, or resized jewellery cannot be returned.
Can I book an in-store appointment for a consultation?
Absolutely. You can schedule a private consultation at any of our boutiques for personalised assistance with engagement rings, bespoke designs, or timepiece selections via our website booking tool.
Do you offer professional cleaning and maintenance?
We recommend an annual professional service to maintain the integrity of your jewellery. We offer complimentary cleaning and inspection for all Hardy Brothers pieces to ensure settings remain secure.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and interest-free financing through Zip Money.